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                                        Mr.SpareParts Frequently Asked Questions

Q : How can I search for a product ?

Answer: Use the Search Box or go to http://www.mrsparepartsonline.com/search/

Q: What if I am unable to find the product or the search box is not able to locate the product?
Answer: Contact our LIVE CHAT agent by clicking Contact Us at bottom-right side of the page.

Q : Is Shipping Free within the United States?

Answer: Yes, Ground Shipping is free within the continental United States.

Q: How can I get Overnight/Expedited shipping?
Answer: We only ship if the customer has their own account or prepaid shipping label, Please call us at 972-975-9525 or email at ask@mrspareparts.com for further action within working hours.

Q: Do you Ship worldwide?
Answer: Yes, we ship worldwide but please email at ask@mrspareparts.com before purchase for confirmation, because some of the items we not ship world wide.

Q: What is International shipping Charges?
Answer: International shipping charges are determined by package weight and quantity.  Any custom or import charges vary from country to county.

Q: How long does it take to deliver international shipping?
Answer: Its takes 15-25 days, varies with the country.

Q: What payment methods do you accept?

Answer: We accept PayPal. OR You can also pay using Google wallet (allows you to pay via credit. You need Gmail account)

 Q: I am having difficulty placing an order.
Answer: Please complete the order by phone and we will manually process your order. Alternatively, email us at ask@mrspareparts.com with a brief description of the situation or give us a call at 1-214-257-7799.

Q: Do I get Warranty on my product?

Answer: YES, 30 day standard warranty for item replacement/refund.  Shipping charges non-refundable.

Bulk Discount’s:
Q: Do you get Discount on Bulk buying?
Answer: Yes, please call us for bulk pricing at 214-257-7799.

Products/Promotion Updates :
Q: Can I get parts and promotions updates?

Answer:  Yes, get updates by following us using any of the methods below:

Facebook - Like:  https://www.facebook.com/mrspareparts
Twitter - follow:  https://twitter.com/mrspareparts
Google circle:  https://plus.google.com/u/0/102287183998209719443/about

For any other Question/Query/Suggestion/Comment feel free to contact us:
Email : ask@mrspareparts.com
Call : 214-257-7799